Refund policy

The short version

  • Standard tees: not happy? Request a return within 30 days of delivery for a refund.
  • Custom logo builds and personalized text: final sale. No returns, unless we made an error, the item is defective, or it arrived damaged.
  • Arrived damaged? Email photos within 7 days of delivery and we'll make it right.
  • Email us at thegiantteeut@gmail.com to start any return. The full terms are below.

1. Scope, Definitions and Acceptance

Standard products may be returned for a refund within thirty (30) days of delivery; Custom Logo Builds are final sale and are not eligible for return, except as expressly provided in Section 3.

1.1 Applicability. This Return and Refund Policy (the "Policy") governs all purchases made through thegianttee.com and any other sales channel operated by The Giant Tee ("The Giant Tee," "we," "us," or "our"). By placing an order, the purchaser ("you" or "Customer") acknowledges that they have read, understood and agreed to be bound by the terms of this Policy, which is incorporated by reference into our Terms of Service.

1.2 Definitions. For purposes of this Policy, the following terms shall have the meanings set forth below:

  • "Product" means any display tee, stand, mount, base, plate or accessory sold by The Giant Tee.
  • "Standard Product" means any Product configured solely from the colors, stripe patterns and display options offered in our online builder or catalog, and which does not bear any logo, artwork, emblem or graphic supplied by or created for the Customer.
  • "Custom Logo Build" means any Product that bears, incorporates or is engraved, printed or otherwise marked with a logo, crest, emblem, artwork or other graphic design supplied by the Customer or created by The Giant Tee at the Customer's request.
  • "Delivery Date" means the date on which the carrier's tracking information indicates that the Product was delivered to the shipping address provided by the Customer.
  • "Approved Proof" means the final digital mockup of a Custom Logo Build that the Customer approved, in writing or by electronic confirmation, prior to production.

1.3 Precedence. In the event of any conflict between this Policy and any other statement, advertisement or communication, the terms of this Policy shall control, unless otherwise agreed in a writing signed by an authorized representative of The Giant Tee.

2. Thirty-Day Satisfaction Returns (Standard Products)

2.1 Eligibility. If, for any reason, you are not fully satisfied with a Standard Product, you may request a return within thirty (30) calendar days following the Delivery Date (the "Return Window"). Requests submitted after the expiration of the Return Window shall not be accepted, and The Giant Tee shall have no obligation to issue a refund, credit or exchange with respect thereto.

2.2 Condition of Returned Products. To qualify for a refund, a returned Standard Product must be:

  1. In substantially the same condition in which it was received, free of damage, alteration, modification, excessive wear, paint, adhesive or markings not applied by The Giant Tee;
  2. Returned together with all components originally shipped, including without limitation any stand, base, wall-mount hardware, plate and packaging inserts; and
  3. Packed securely, preferably in the original packaging, so as to prevent damage in transit.

2.3 Non-Conforming Returns. The Giant Tee reserves the right, in its sole and reasonable discretion, to refuse, or to issue only a partial refund for, any returned Product that fails to meet the conditions set forth in Section 2.2. In such event, we will notify you of our determination and, at your election and expense, either return the Product to you or dispose of it.

2.4 Personalized Text. Any Standard Product that has been engraved or otherwise personalized with names, dates, titles or other text supplied by the Customer is not eligible for return, refund or exchange under this Section 2. All sales of such personalized Products are final, subject only to the limited exceptions set forth in Section 3.3, which shall apply to them as though they were Custom Logo Builds.

2.5 One-Time Courtesy. The satisfaction return described in this Section 2 is extended as a courtesy and is limited to the original purchaser. The Giant Tee reserves the right to decline return requests that, in its reasonable judgment, reflect a pattern of excessive or abusive returns.

3. Custom Logo Builds — Final Sale

3.1 No Returns. Because each Custom Logo Build is produced to the Customer's individual specifications and cannot be resold, ALL SALES OF CUSTOM LOGO BUILDS ARE FINAL. Custom Logo Builds are expressly excluded from the satisfaction return described in Section 2 and are not eligible for return, refund, exchange or store credit on the basis of change of mind, dissatisfaction with a design the Customer approved, or any reason other than those set forth in Section 3.3.

3.2 Customer Approval and Responsibility. Prior to production of any Custom Logo Build, The Giant Tee will furnish a digital proof for the Customer's review. The Customer is solely responsible for verifying the accuracy of all spelling, colors, placement, proportions and other details in the proof. Approval of the proof constitutes the Customer's acceptance of the design as shown, and The Giant Tee shall have no liability for errors or omissions contained in an Approved Proof.

3.3 Limited Exceptions. Notwithstanding Section 3.1, The Giant Tee will, at its option, repair, remake or refund a Custom Logo Build where:

  1. The finished Product materially deviates from the Approved Proof as a result of an error by The Giant Tee;
  2. The Product contains a defect in materials or workmanship; or
  3. The Product was damaged in transit, subject to the reporting requirements of Section 5.1.

Minor variations in color, finish, texture or engraving depth inherent to handmade production, or resulting from differences between on-screen and physical colors, shall not constitute a deviation or defect for purposes of this Section 3.3.

3.4 Cancellations. A Custom Logo Build order may be cancelled for a full refund at any time before the Customer approves the proof. Once a proof has been approved and production has commenced, the order may not be cancelled.

4. Return Procedure, Shipping and Refunds

4.1 Return Authorization Required. To initiate a return, the Customer must contact The Giant Tee at thegiantteeut@gmail.com within the Return Window, providing the order number, the reason for the return and, where applicable, photographs of the Product. No return will be accepted without a Return Authorization issued by The Giant Tee. Products shipped to us without prior authorization may be refused or returned to the sender at the sender's expense.

4.2 Return Shipping. Upon issuance of a Return Authorization, we will provide the return shipping address and instructions. Unless the return arises under Section 3.3 or Section 5, the Customer shall bear all costs of return shipping, and The Giant Tee recommends the use of a trackable, insured shipping method. The Giant Tee is not responsible for Products lost or damaged in return transit.

4.3 Inspection. All returned Products are subject to inspection upon receipt to confirm compliance with this Policy. The Giant Tee will notify the Customer of the approval or denial of the refund following inspection.

4.4 Refunds. Approved refunds shall be issued to the original method of payment within ten (10) business days of approval. Original shipping and handling charges, expedited or rush fees, and return shipping costs are non-refundable, except where the return arises from an error, defect or transit damage attributable to The Giant Tee or its carrier. Please allow additional time for your financial institution to post the credit to your account.

4.5 Exchanges. The Giant Tee does not process direct exchanges. Customers wishing to obtain a different configuration should return the original Standard Product in accordance with this Policy and place a new order.

5. Damaged Items, Chargebacks and General Provisions

5.1 Damage in Transit. Any Product that arrives damaged must be reported to The Giant Tee within seven (7) calendar days of the Delivery Date, accompanied by clear photographs of the damaged Product and its shipping packaging. The Customer shall retain all packaging until the claim is resolved. Upon verification, The Giant Tee will, at its option, repair, replace or refund the damaged Product at no additional cost to the Customer. Claims reported after this seven (7) day period may be denied.

5.2 Chargebacks. The Customer agrees to contact The Giant Tee and to make a good-faith effort to resolve any concern under this Policy before initiating a chargeback or payment dispute with a card issuer or payment provider. The Giant Tee reserves the right to dispute any chargeback that is inconsistent with this Policy and to decline future orders from Customers who initiate chargebacks in bad faith.

5.3 Domestic Orders. The Giant Tee ships only to addresses within the United States, as set forth in our Shipping Policy. Returns must likewise be shipped from within the United States.

5.4 Modifications. The Giant Tee reserves the right to amend, modify or replace this Policy at any time, without prior notice, by posting the revised Policy on its website. The Policy in effect on the date of your order shall govern that order.

5.5 Governing Law. This Policy shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict-of-law provisions. Nothing in this Policy is intended to limit any rights the Customer may have under applicable consumer protection law that cannot be waived by agreement.

5.6 Severability. If any provision of this Policy is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

5.7 Contact. Questions regarding this Policy, and all return requests, should be directed to The Giant Tee at thegiantteeut@gmail.com.